Examples of warning to buy wooden floors to preven

2022-07-22
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Due to the lack of professional knowledge, consumers are often led by operators to buy home decoration building materials, resulting in infringement of their legitimate rights and interests. To this end, the Consumer Association, the building materials product quality supervision and inspection station and the decoration industry association jointly issued a consumption warning. There are three major problems in the consumption of solid wood flooring. 1、 Misinterpret industry standards

due to lack of professional knowledge, consumers are often led by operators when purchasing home decoration building materials, resulting in infringement of their legitimate rights and interests

for this reason, the Consumer Association, the building materials product quality supervision and inspection station, and the decoration industry association jointly issued a consumption warning. There are three major problems in the consumption of solid wood flooring

I. misinterpret industry standards and deceive consumers

case: the solid wood floor purchased by Ms. Li a few days ago appeared large-area deformation after paving, and the operator did not agree to replace it on the ground that the degree of deformation did not exceed the relevant industry standards. After many on-site investigations by the Consumer Association, it was finally determined that the main reason was that the operator violated the paving requirements when paving the floor and should return it. However, the operators took a tough attitude. After the consumers' Association supported the consumers to sue, the people's court finally ruled that the operators should refund the payment for goods, the price of sampling samples, the identification fee, and compensate the plaintiff for the loss of idle housing costs, lost work costs, and travel expenses, totaling 43839 yuan

the consumers' Association reminds that the consumer law stipulates that the goods and services provided by operators should meet the relevant national standards. When consumers encounter similar problems, they should consult and understand the relevant product standards in detail, and do not trust the oral industry standards of merchants. Because businesses often misinterpret the meaning of standards, consumers are easy to be fooled

in terms of wood stability, the smaller the floor size, the better the deformation resistance; The moisture content of solid wood floor is an important factor directly related to floor deformation. The moisture content of floor should be 7% to local

II. Cheating on consumers

case: a few days ago, consumer Luo bought solid wood flooring, and the dealer delivered it to his door. However, after opening the package, it was found that there was a great difference between the product and the order. Luo negotiated with the dealer to return the goods but failed, and complained to the Consumer Association. After many times of mediation between the consumer association and the industrial and commercial department, the dealer finally returned 21000 yuan to the consumer

the consumers' Association reminds: the consumer law stipulates that if an operator indicates the quality status of goods with physical samples, he should ensure that the actual quality of the goods provided by him is consistent with the indicated quality status

consumers should pick up the goods as soon as possible after ordering the floor. It is necessary to prevent operators from running out of goods and using floors of different specifications, grades and color numbers to prevaricate. After delivery to the door, we must inspect the goods one by one on the spot, and pay attention to the color number label on the floor package. The grade, color number, area, etc. shall also be indicated on the invoice as required

III. slight color difference cannot be avoided

case: a few days ago, when Ms. Guo, the consumer, bought solid wood flooring, the dealer transferred several bags of flooring to supplement due to the insufficient inventory in the warehouse at that time, but it was found that there were obvious color differences in two batches of flooring when paving. Although it was replaced twice later, there was still a significant color difference with the original floor

consumers' Association reminds: as a natural product, solid wood flooring has a slight color difference that cannot be avoided and does not affect its beauty, but if the color difference is large, there will be problems. At present, there is no national standard for the color difference of solid wood flooring, but solid wood flooring is divided into three grades: excellent products, first-class products and qualified products. The higher the grade is, the smaller the color difference is relatively

strictly speaking, there are few solid wood paint floors sold in the market at present. Generally, manufacturers tend to do a little color modification from the perspective of reducing color difference. For the paint film adhesion ability of the painted floor, consumers can use the paper cutter to judge by drawing multiple 1mm*1mm squares. If the paint film peels off seriously in the squares, it is unqualified

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